Model answer ethics daily answer writing 29th July
Question: The robust grievance redressal system can improve quality of service delivery exponentially. Do you agree with the above statement? Give your view using relevant examples.
|Approach: write briefly about grievance redressal system and their significance in governance.You can also mention various grievance redressal mechanisms.|
|Main demand: link robust grievance redressal mechanisms with quality of service delivery|
|Use relevant examples.|
A citizen- friendly government should give high priority to redressal of public grievances since the government being a service provider, it is bound to meet people’s needs and aspirations.
There are various mechanisms through which citizens can convey their grievances to government functionaries I.e. grievances committees, complaint boxes, helpline, single window operations and nodal officers.
robust grievance redressal mechanisms with quality of service delivery:
Citizens give crucial feedback through their grievances. They tell why they are not satisfied with the services. They can point out non-availability, deficiencies and corruption in service delivery. This input can be proactively used by authorities to improve the overall quality of services by doing remedial actions.
At centre level:
centralised Public Grievances Redress and Monitoring System (CPGRAMS)
PRAGATI (Pro-Active Governance And Timely Implementation)
CM Window – Public Grievances Redressal and Monitoring System( Haryana)
Prajavani Service Centralized Public Grievance Redress (Telangana)
Write two or three lines linking with main theme.
Thus, grievances need to be identified, correlated and linked with different processes involved in the functioning of both the organization and its various units/functionaries. This will bring transparency and accountability in the organisation and will lead to promoting good governance.